PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE.

USING GLOCENTRA RETAIL AND WHOLESALE SERVICES INDICATES YOUR AGREEMENT AND ACCEPTANCE OF THESE TERMS  CONDITIONS.
 

By using GLOCENTRA RETAIL AND WHOLESALE SERVICES you agree to the following:

Customer Responsibility: It is the customer responsibility to read the Terms & Conditions.

Turnaround Time: Our normal turnaround is 3 to 4 weeks plus shipping time.

Rush Orders: We recognize there can be an event emergencies. See Rush Orders.

Cancellations, Changes or Corrections to Orders: Cancellation of an order, or changes or corrections, cannot be guaranteed once an order has been submitted on-line, phoned, faxed, or mailed in to us. Should cancellation, a change or a correction be required, you may call our customer service department (1-800-, M-F 9-5 westcoast time) with your request as soon as possible, and we will attempt to accommodate you. However, since we make every effort to process and ship orders as soon as possible, it is possible that your order will be processed for production within minutes of your placing it; therefore, your cancellation might arrive too late. Also, once production has begun, custom and personalized orders cannot be cancelled or changed, and they are not refundable or returnable unless there is an error in the personalization that is the fault of Glocentra LLC.

Glocentra does not take responsibility for customer mistakes in personalization or selection (see "Personalization" below).

Limitation of Liability:

Your use and browsing of the Site is at your risk. If you are dissatisfied with any of the Materials contained in the Site, or with any of these Terms, your sole and exclusive remedy is to discontinue accessing and using the Site.

UNDER NO CIRCUMSTANCES WILL GLOCENTRA, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED OR INVOLVED IN CREATING, PRODUCING, OR DELIVERING OF PRODUCT BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, COSTS AND EXPENSES OF ANY TYPE INCURRED, LOST PROFITS, LOST DATA OR PROGRAMS, AND BUSINESS INTERRUPTION) ARISING OUT OF YOUR ACCESS TO, USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITE, ANY WEB SITES LINKED TO THE SITE, OR ANY MATERIALS CONTAINED AT ANY OR ALL SUCH SITES (INCLUDING BUT NOT LIMITED TO THOSE CAUSED BY OR RESULTING FROM A FAILURE OF PERFORMANCE; ERROR; OMISSION; LINKING TO OTHER WEB SITES; INTERRUPTION; DELETION; DEFECT; DELAY IN OPERATION OR TRANSMISSION; COMPUTER VIRUS; COMMUNICATION LINE FAILURE; OR DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF ANY COMPUTER OR SYSTEM), WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT CUSTOM LAMP COLLECTION WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Policies and Terms Subject to Change Without Notice

We endeavor to notify our users of any changes in our policies, legal notices and disclaimers. However, in order for Glocentra LLC to quickly and efficiently update, improve and manage this site, we reserve the right to make such changes, in our sole discretion, at any time without notice.

Returns and Refunds: Non custom and non personalized as well as Custom and personalized lamps are not refundable or returnable. For exchange, customer is responsible for return shipping charges (in addition to the original shipping to the customer) and ensuring that product is returned in good condition in original unopened package. Any open package is considered as used lamp and therefore not accepted by GLOCENTRA.  Shipping charges are not refundable. No exchange is authorized given the order are placed initially with the craftsmen in foreign country. Any orders refused acceptance at delivery by customer without prior written notification to us will be subjected to a 25% re-stocking fee. In the rare instance where a lamp or custom lamp is accepted for exchange, customer pays shipping for return, is not refunded the shipping of the original order, and pays a 25% restocking fee. An exchange authorization would be required.

Glocentra LLP ships in accordance with customer's instructions and is not responsible for shipper inability to make delivery.

Damaged shipments from handling during shipping must be claimed with the freight carrier. Keep all the packing and call the freight carrier to file a claim.

Our products are warranted against faulty workmanship or materials.

Payment: Total amount of order, including shipping, must be paid prior to production and shipping of product. Payment may be made by MasterCard, Visa, American Express, prepayment by check, money order, or wire transfer. Orders that are paid by personal check will be shipped 20 days after receipt of check. There will be a $25.00 charge on checks returned by the bank.

Glocentra LLC does not take responsibility for customer mistakes.

Shipping: We are not responsible for carrier delays of third parties (Freight forwarders, maritime shipping and carriers, UPS, FedEx, U.S.Mail, etc.).

Third-Party Sites and Content (linked sites): GLOCENTRA LLC may provide, as a convenience to you, links to Web sites operated by other entities and persons, but makes no representations whatsoever about any other Web site which you may access through this one. Although when exchanging links with other sites GLOCENTRA LLC makes every effort to ascertain that the sites are event-related, GLOCENTRA LLC does not take responsibility for the content of any site. A link to a non-GLOCENTRA LLC Web site does not mean that GLOCENTRA LLC endorses or accepts any responsibility for the content or the use of such Web site. If you use these sites, you do so at your own risk.